Billing Terms & Conditions

Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.

Pre-authorizations

You might notice what looks like a pending charge from $.01 up to $5 from us when viewing your credit or debit card account information online. This is not a charge, it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account. Don’t worry, we will never attempt to capture these funds under any circumstances.

International Orders

CherishThisMemento.com is able to fulfill most international orders. However, if a customs fee is required, it is the customers responsibility to pay for the customs fees at this time.

Backorders

If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team via email (M – S 9AM – 9PM EST). We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

  • General decline – This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
  • AVS (Address Verification System) mismatch – The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
  • Card code mismatch – The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Having trouble checking out? Don’t hesitate to contact our customer relations department (M – S 9AM – 9PM EST) via e-mail at support@cherishthismemento.com

PayPal

We accept PayPal on some of our products. If PayPal is shown as a payment option on the checkout form, then we are able to accept PayPal. If PayPal is not on the checkout, then unfortunately we are unable to offer PayPal on that product.

Money Order, Personal Check or Cashier’s Check

We do not accept money orders, personal checks or cashier’s checks at this point.

Prepaid Credit or Gift Cards

If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, be sure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.

Refunds

We try and process all refunds as quickly as possible. However PLEASE NOTE: Refunds are not instantaneous. Once we receive and inspect your return, please allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. After 60 days, we can no longer apply refunds directly to credit cards.

Shipping Insurance

Here are the terms of our shipping insurance policy. If you have selected shipping insurance with your order, then we will replace the entire unit if it is lost in-transit, if there is substantial damage, or if the device is non-functional. That means if there is an issue with your shipment, you get a new product, at no additional cost.

If after completing your purchase, you would like to change the shipping information on your order, we will be happy to accommodate this, provided that the product has not yet been shipped from our warehouse. Products are normally shipped the next business day. But if you get in touch with our customer service team on the same day as your purchase, we will be able to change the address on file before the product is sent from our warehouse.


Descriptor

All purchases made from our site will be billed from “CherishThisMemento”